General informations

HOTEL CAVALLINO DI ZENI SUSI, MIRCO & C SNC, based in Andalo – Via Tenaglia 9 – post code 38010, VAT number 00136250222 hereinafter referred to as “the Company”, has developed this Privacy Policy in order to describe the management methods of the site with reference to the processing of personal data of users / visitors who access it.

This information is provided pursuant to art. 13 of the EU Regulation n. 679/2016 – European regulation on the protection of personal data (hereinafter referred to as “GDPR”) to those who connect to the Company’s website and use the related web services. The information is provided only for the site mentioned above and not for other websites that may be consulted by the user through specific links.

This privacy policy is an integral part of our site and the services we offer. Access to the site and its use as well as the purchase of products on the site are based on the assumption that this Privacy Policy has been read and understood. If you do not agree with this Privacy Policy, we ask you the courtesy not to use our site.

The Company may modify or update this Privacy Policy, in whole or in part. Any changes or updates to the Privacy Policy will be available to all users in the Privacy section of the site as soon as the updates are active and will be binding as soon as they are published on the site in this section.

If the User does not intend to accept these changes, he or she may stop using our site. The continued use of our website and our products and services following the publication of the aforementioned changes and / or updates will amount to acceptance of the changes and recognition of the binding nature of the new terms and conditions.

The website is owned by the Company and is managed entirely by the same.




The computer systems and software procedures used to operate this site acquire, in normal operation, some personal data which are then implicitly transmitted in the use of Internet communication protocols.

This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) ​​notation of the requested resources, and other parameters relating to the operating system and the IT environment. of the user.

These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this possibility, the data on web contacts are not kept for more than 24 months.



If users / visitors, connecting to this site, send their personal data to access certain services (eg booking form, contact form), or to make requests via e-mail, this involves the acquisition by the Company of the address of the sender and / or any other personal data that will be processed exclusively for the purposes indicated in this declaration.

Your data will be processed for purposes related to the fulfillment of your specific requests, contractual, tax and accounting obligations; billing history; litigation and credit protection; fulfillment of obligations under the laws in force.

Apart from that specified for navigation data, users / visitors are free to provide their personal data. Failure to provide them may only make it impossible to obtain what is requested. Therefore, visitors are able to browse the site even without revealing information and personal data.

Once registered, the personal data collected will be used only for the services indicated in the information available.


Visitors to the site can provide their data to:

  • be contacted for requests for information on the services provided
  • participate in initiatives promoted on this website
  • make purchases / reservations relating to the services offered on the site
  • express their interest in a working relationship with the Company
  • contact the Company using the appropriate form provided
  • check the availability of rooms for a specific period and number of people
  • book your stay at the property on the website


In order to use the services, the user may be required to provide some or all of the following data: name, surname, age, street, zip code, e-mail address, address, city, country, date of birth, telephone number, number of mobile phone, fax, period of stay, number of guests (adults and children), information regarding payment, name and surname of additional guests (indication of whether they are adults or children).

However, additional information may also be required.



The section in question allows the user to proceed directly to a binding booking on the site, using the “simplebooking” booking engine managed by the company QNT S.r.l. a Sole Shareholder ( The transmission of the following personal data of the user is envisaged: name, surname, email, telephone, address, country, city, province, post code, credit card data. Acceptance of the Privacy Policy is an indispensable requirement for the use of the service in question.

The Company sends confirmation of the booking via e-mail to the address indicated by the user.



The section in question allows the user to proceed directly to a request for an offer on the site, also connected to the “simplebooking” booking engine managed by the company QNT S.r.l. a Sole Shareholder ( The transmission of the following personal data of the user is envisaged: name, surname, email, telephone, address and other data possibly mentioned in the “Notes / Special requests” section. Acceptance of the Privacy Policy is an indispensable requirement for the use of the service in question.



The INFO AND CONTACTS section allows the user, through the relevant form, to send the Company a personal message in order to obtain a response from the same. The following personal data are required: name, telephone, email and other data possibly mentioned in the “Subject” and “Message” section.

The request is subject to the express acceptance of this Privacy Policy by clicking in the appropriate box.



The section SUBSCRIBE TO OUR NEWSLETTER allows the user to send the Company a request for subscription to the newsletter sending service. Only the following personal data are required: name (optional) and email.

The request is subject to the express acceptance of this Privacy Policy by clicking in the box provided.



Pursuant to art. 4 c.7 of the GDPR, the data controller of any personal data collected through this site is the Company, having its registered office in 38010 Andalo – Località Andalo (TN).

Personal data may be processed within the limits and in the manner set out in this declaration by employees and collaborators of the Company designated as persons in charge or responsible for the processing, who will receive adequate operating instructions and will operate under the direct authority of the data controller.

The data processor is Ms Susi Zeni who can be contacted at

An updated list of all the managers / persons in charge of processing by the owner can be requested from the owner himself or the manager by writing to the following email address:



Personal data will be communicated to HOTEL CAVALLINO DI ZENI SUSI, MIRCO & C SNC in order to respond to requests for information, or they may be communicated to Bodies and Institutes for the fulfillment of legal obligations or to the judicial authority, if any. request.


In addition, the Company uses other companies and individuals to carry out certain activities such as sending e-mails or making payments. The aforementioned subjects have access only to personal data strictly necessary to carry out their duties. The Company emphasizes the prohibition of use by them for different purposes as well as the obligation of treatment in accordance with this Privacy Policy and current legislation.

Through this website, the Company does not deliberately collect personal data belonging to particular categories (Article 9 paragraph 1 of the GDPR) or relating to criminal convictions and offenses (atr. 10 of the GDPR).

It is recommended not to provide such information through this site.


In the event that the communication is necessary (for example: belonging to protected categories in the case of sending a curriculum vitae for recruitment purposes, in response to a job advertisement or in the case of an expression of interest in working for the Company, invites to send to the registered office of the Company by registered letter a specific declaration containing the consent in writing to the processing of data belonging to particular categories (for example relating to health).



The information and personal data of visitors / users collected by this site, including data freely provided in order to obtain the sending of informative material or other communications by filling in the appropriate forms on the site, will be kept for the sole purpose of providing the service requested and for the duration necessary for the same purpose.

Once the service is completed, all personal data will be destroyed in compliance with this Privacy Policy, unless otherwise requested by the authority, conservation requirements established by law, or unless otherwise indicated in particular sections of the website.



The privacy legislation (articles 15-22 of the GDPR) guarantees the interested party the right to access the data concerning him at any time, as well as to request their correction and / or integration, if inaccurate or incomplete, their cancellation or the limitation of their processing, if the conditions are met, to oppose the processing for reasons related to the particular situation of the interested party, to request the portability of the data provided, when processed in an automated manner and on the basis of consent or for the execution of a contract, within the limits of the provisions of the GDPR (Article 20).

Requests should be sent by writing or contacting the data controller at the following address:



The Company protects personal data through security procedures that protect personal data:

  • from unauthorized access
  • from improper use or disclosure of the same
  • from an unauthorized modification
  • from accidental loss or destruction or caused by an unlawful act



The site is not intended for use by minors, who are not authorized to make purchases or reservations. We understand the importance of protecting information intended for minors, especially in an online environment and therefore we do not knowingly collect or keep personal data relating to minors.



As part of this site, some personal information relating to web access is collected through the use of cookies. For more information on the Company’s Cookie Policy, please use the following link.



For any dispute that may arise between the user and the Data Controller or other subjects who have collaborated, collaborate or will collaborate with, the user accepts the jurisdiction of the Italian State and, in any case, the application of Italian law regardless of one’s domicile or headquarters. The competent court is that of Trento (TN).


LAST UPDATED: October 2020